NetSpeedia.Net - Privacy Policy

Terms of use

These are the terms and conditions under which NetSpeedia.Net provides all wholesale Internet services ("service" or "services"). These Terms of Service act as a fully binding agreement between NetSpeedia.Net (herein "NetSpeedia.Net") and each of its customers (herein "Customer").

1. The ClientExec Hosting Automation Suite is located at: http://NetSpeedia.Net. NetSpeedia.Net shall primarily communicate with Customer through http://NetSpeedia.Net, and/or by electronic mail to the manager contact's e-mail address as specified by Customer within the hosting account. Notice of any events or changes involving Customer's service or this agreement shall be considered given at the time that such notice is posted in a prominent location within ClientExec, or is sent by e-mail to Customer.

2. NetSpeedia.Net will never sell or disclose Customer's contact information or customer lists to any third party, unless required by law or specifically authorized by Customer.

3. All customers must maintain the accuracy of their contact information within ClientExec. NetSpeedia.Net is not responsible for any inability by Customer to access or use ClientExec.

4. NetSpeedia.Net reserve the right to refuse service to anyone. Customers may only use our servers for lawful purpose. Transmission of any material in violation of any Federal, State or Local regulation is prohibited. This includes, but is not limited to copyrighted material, material legally judged to be threatening or obscene, and material protected by trade secrets. We expressly forbid anyone from using servers for the propagation, distribution, housing, processing, storing, or otherwise handling in any way lewd, obscene , or pornographic material, or any other material which we deem to be objectionable, including, but not limited to, pornography, satanic materials, and any and all materials of an adult nature. The designation of any materials as such described above is left entirely to the discretion of our management.

5. Payments are due monthly on the day that the Customer initially signed up, and NetSpeedia.Net dispatches e-mail invoices approximately seven (7) calendar days prior. If payment is not received by the due date, Customer's account will be suspended, and may incur a $50.00 reactivation fee at NetSpeedia.Net's discretion. Accounts may be deleted if they have spent eight (8) or more calendar days in a suspended state. Accounts past due may be subject to interest at the rate of 1.5% per month. If the customer do not want to continue with the services he needs to login into his account and delete all products/services, by doing this the customer will not be charge for late fees.

6. A $30.00 service charge applies to all returned checks, cashier's checks, or money orders.

7. Charges will be billed according to the price list currently in effect.

8. If any invoice or portion there of is disputed, the invoice must still be paid in full by the due date. Any credits issued in resolution of the dispute will be applied to the subsequent month's invoice.

9. Customer is responsible for complying with United States federal, state, and local laws, and applicable laws of any other countries with which Customer uses the Internet to communicate. Customer may not participate in or support any illegal activities through the use of their service. NetSpeedia.Net does not control the content of network traffic to or from their services or network.

10. Due to the insecure nature of much of the global Internet, NetSpeedia.Net strongly suggests that credit card numbers or other personal information never be sent through e-mail or any other Internet service, unless proper encryption is used. Customer is fully liable and responsible for the security and integrity of their own services, including Internet servers. NetSpeedia.Net will not be held liable for any security breaches that may occur. Customer agrees to fully indemnify and hold harmless NetSpeedia.Net from any legal or financial claims that may result from a breach in the security of Customer's services.

11. If any portion of this agreement is found to contradict federal, state, or local laws, the remaining portions will remain in full force. Any and all disputes regarding or resulting from this agreement will be governed by the laws and courts of Stillwater, Oklahoma.

12. We will not share your Personal Information with anyone without your prior permission nor will it be used for any other purpose than the purpose given. We will keep your Personal Information private and secure.
The information we collect from you allows us to provide you with information that is targeted specifically to you. You will have access complete access to your information in the event that you wish to make any changes or retract any of the information given.

Personal Information collected from users in countries of the European Union will be transferred to NetSpeedia.Net in the United States only with your proper permission, and in compliance with the United States Department of Commerce Safe Harbor Certification. We confirm that the data security practices that protect your Personal Information comply with all European laws on data protection and that you may exercise all rights accorded to data subjects under European laws.

Additional terms and conditions may apply to some services; these terms are specified within the service's listing at http://NetSpeedia.Net. If you have any questions regarding our terms, conditions, and policies, please call NetSpeedia.Netat 800-959-2533.

Support boundaries

We know that providing support is a high priority task specially if you want to keep your current customers and attract new ones, that's the reason why we do our best and put great effort on making the best of our time invested in each case to properly respond to each of our customers and we put even more attention on solving their problems.

But as you might know there are times where a problem can slip around and go out of your hands, or times when you cant handle it anymore, and this specially happens when you are trying to support something that you cant directly interact with (customer keeps playing with the configs as you support him), have no access to (source code), or simply are not as familiar as you would like to be.

That is why we must to set support boundaries so that we know that we always resolve issues or respond to questions properly.

How does this work? It’s simple -- if it’s within our support scope we can fix it. If it's not, we will try to guide the customer but will not directly interact with the issue. This maintains your relationship with your customer, and at the same time keeps us from making any irreversible damage to your applications.

We will always support connectivity issues, DNS issues, and anything that has to do with the network, but what we can not provide support to is:
Scripts of any kind, or any service modifications (HTTP, HTTPS, FTP, etc.)

We do not support scripts because as much as we would like to, we know that there are lots of web scripting languages over the network, and we know that we should not mess with the customer code for it could make it unstable or unsafe, its always better to keep this with a full time developer or consultant.

We do not support services modifications because this might lead to security flaws, and end up on malfunctioning services that anyone can take advantage of, services not working or running at all and more importantly it would mean security vulnerabilities that would place in jeopardy your sites integrity and a giant downtime.

Although we do not provide support for this we will always make ourselves useful by investigating the issue, finding a way to solve and inform the customer about our findings, if we can not fulfill this task we can get you in touch with an expert or consultant trough our channels, this usually means an additional cost but it definitely means a fix for that particular issue that might be bugging you.

Security Policies

We are concerned about our customer's business security; outdated operating systems and outdated/mis-configured services are commonly the target of many crackers across the internet, this is why we provide Dedicated Servers with the latest Operating Systems, latest services, and the latest patches and updates.

Keep in mind that every day a new vulnerability on a service or Operating System is discovered, and this could make your server a direct target for an attacker. While we do keep the server(s) updated/patched as available, these patches (generally) do not apply to a domain-level. Individual scripts on individual domains are maintained by the author, so patches and updates will be provided by the author. The security we maintain on the servers is at an operating system and service level.

If one of our customer’s servers is compromised at any level, we can restore the data from the most recent backup(s). Our policy is an immediate OS re-install on any compromised server, as they are a threat to our network, to the rest of our customer servers, and to different other networks or servers around the world. As soon as we find that a server has being compromised at any level, we will proceed to disconnect that server and to notify the customer.

An OS reinstall has a price of $100 and will be performed as requested and will enter a line or queue, this means, that if your request is the last one to enter it will be the last one to be ready or if it was the first one received it will be the first one to be ready (FIFO, First In, First Out).

If your server for any reason start compromising other networks, our network, or other servers or computers the customer will be directly responsible and will have to pay the fine that the appropriate authorities assign to this compromise, and in the case of the ip address being black listed by this compromise we can not be responsible of taking the customer out of this blacklist, the customer will have to contact the blacklisting site and find out what has to be done to get his ip out of their list and pay for this process to take place.

DomainGurus will also fine $200 for having this ip address blacklisted, when this address was given to the customer it was not on any list (this may vary, please read our IP security policy).

Security & Responsibilites

Security is an important part of your Internet-based business, and it is important that our customers understand the security policies we apply to the servers at NetSpeedia.Net. Every server our customers sign up for is built using our latest operating system builds, and contain the latest vendor-supplied patches.

However, as we do not maintain control over the actual operating system, we do not claim responsibility for our customer's domains. Keeping the security of a server up-to-date is a continuing task, and is the responsibility of the customer.

While our builds provide the initial security to keep your company secure, new security problems arise with all server types every day, and we cannot maintain the security of all of the systems operated by our customers. The only exception to this case is servers that are directly maintained by our company, to which the customer does not have shell access. NetSpeedia.Net will maintain the security on these systems.

In the event of a system compromise on a host we are not maintaining, it is the responsibility of the customer to back-up his data and contact us to take action. Our policy is to immediately re-install any compromised servers on our network, as they pose a threat to all of our systems. We can perform a re-install for a $100 consulting fee. The typical downtime during one of these re-installs is about ten minutes.

IRC activity

We discourage IRC activity on the NetSpeedia.Net network because it attracts network attacks far more than any other activity. If your server is attacked or is used to attack other hosts - and is found to be running IRC, NetSpeedia.Net may disconnect your IRC server and require you to supply a $500 security deposit to cover costs associated with future network attacks. At the end of your term of service with NetSpeedia.Net (or if you discontinue IRC activity), we will refund the deposit if there have been no network attack incidents. Email admin@NetSpeedia.Net for details on how to make this payment.

We don't maintain:
* Hosts connected through us, via T-1, T-3, or Dial-up.
* Cobalt Hosting Appliance
* Cobalt High-Availability Hosting (Dual Servers)
* Linux Application Servers
* Cobalt Miva eCommerce Appliance
* Cobalt RAID MySQL Database Server
* Windows Application Servers
* Any hosts not directly managed by NetSpeedia.Net

Custom Solutions!

Need something special? Tell us about it! We offer a wide range of solutions for your online business needs!

NetSpeedia.Net's Privacy Policy covers treatment of information that NetSpeedia.Net may collect from users of its products and services and from visitors to the NetSpeedia.Net site.

Your privacy is very important to NetSpeedia.Net, Imc. (“NetSpeedia.Net”). We want to make your experience using our services and on the Internet as enjoyable and rewarding as possible, and we want you to use the Internet's vast array of information, tools, and opportunities with complete confidence.

We have created this Privacy Policy to demonstrate our firm commitment to privacy and security. This Privacy Policy describes how NetSpeedia.Net collects information from all end users of NetSpeedia.Net's Internet services (the "Services") — those who access some of our Services but do not have accounts ("Visitors") as well as those who pay a service fee to subscribe to the Service ("Customers") — what we do with the information we collect, and the choices Visitors and Customers have concerning the collection and use of such information. NetSpeedia.Net requests that you read this Privacy Policy carefully.

Introduction . NetSpeedia.Net collects information in different ways from Visitors and Customers who access the various parts of our Services and the network of Web sites accessible through our Services. We use this information primarily to provide a customized experience as you use our Services and, generally, do not share this information with third parties. However, we may disclose personal information collected if we have received your permission beforehand or in very special circumstances, such as when we believe that such disclosure is required by law or other special cases described below.

Registration . Customers are asked to provide certain personal information when they sign up for our Services including name, address, telephone number, billing information (such as a credit card number), and the type of personal computer being used to access the Services. The personal information collected from Customers during the registration process is used to manage each Member's account (such as for billing purposes). This information is not shared with third parties, unless specifically stated otherwise or in special circumstances. However, in instances where NetSpeedia.Net and a partner jointly promote the Services, NetSpeedia.Net may provide the partner certain personal information, such as the name, address, and username of persons who subscribed to the Services as a result of the joint promotion for the sole purpose of allowing us and the partner to assess the results of the promotion. In this instance, personal information may not be used by the partner for any other purpose. NetSpeedia.Net may also generate non-identifying and aggregate profiles from personal information Customers provide during registration (such as the total number, but not the names, of Customers). As explained in more detail below, we may use this aggregated and non-identifying information to sell advertisements that appear on the Services.

Domain Registration . Domain name registration information legally has to be available to the public. Since domain name registration information is available to the public, anyone can access it through “WHOIS” searches. The WHOIS database is a publicly accessible database that lists the domain name and contact information of each registrant. The domain name registration you provide is hosted by us to the public. At times our customers may have been included within searches of the WHOIS database. However, the SPAM they receive does not in any way come from NetSpeedia.Net.

NetSpeedia.Net Partners and Sponsors . Some NetSpeedia.Net products and services are offered to Visitors and Customers in conjunction with a non-affiliated partner. To provide Visitors and Customers some of these products and services, the partner may need to collect and maintain personal information. In these instances, we will provide such data collected or transferred to our Partners and Sponsors (e.g., domain registration). Additionally, many NetSpeedia.Net Customers have co-branded pages that are co-sponsored by non-affiliated partners. NetSpeedia.Net will share non-identifying and aggregate information (except as described above), but not personal information, with such partners in order to administer the co-branded products or services offered.

Online Advertisements . NetSpeedia.Net displays our online advertisements. We share aggregated and non-identifying information about our Visitors and Customers collected through the registration process as well as through online surveys and promotions with these advertisers. Additionally, in some instances, we use this aggregated and non-identifying information to deliver tailored advertisements. For instance, an advertiser tells us the audience they want to reach (for example, males between 25 and 55 years of age) and provides us an advertisement tailored to the audience. Based upon the aggregated and non-identifying information we have collected, we may then display the advertisement to the intended audience. NetSpeedia.Net does not share personal information about its Visitors or Customers with these advertisers.

Responses to Email Inquiries . When Visitors or Customers send email inquiries to NetSpeedia.Net, the return email address is used to answer the email inquiry we receive. NetSpeedia.Net does not use the return email address for any other purpose and does not share the return email address with any third party.

Voluntary Customer Surveys . We may periodically conduct both business and individual customer surveys. We encourage our customers to participate in these surveys because they provide us with important information that helps us to improve the types of services we offer and how we provide them to you. Your personal information and responses will remain strictly confidential, even if the survey is conducted by a third party. Participation in our customer surveys is voluntary. We take the information we receive from individuals responding to our Customer Surveys and combine (or aggregate) it with the responses of other NetSpeedia.Net customers to create broader, generic responses to the survey questions (such as gender, age, residence, hobbies, education, employment, industry sector, or other demographic information). We then use the aggregated information to improve the quality of our services to you, and to develop new services and products. This aggregated, non-personally identifying information may be shared with third parties.

Special Cases . It is NetSpeedia.Net's policy not to use or share the personal information about Visitors of Customers in ways unrelated to the ones described above without also providing you an opportunity to opt out or otherwise prohibit such unrelated uses. However, NetSpeedia.Net may disclose personal information about Visitors or Customers, or information regarding your use of the Services or Web sites accessible through our Services, for any reason if, in our sole discretion, we believe that it is reasonable to do so, including: to satisfy laws, such as the Electronic Communications Privacy Act, regulations, or governmental or legal requests for such information; to disclose information that is necessary to identify, contact, or bring legal action against someone who may be violating our Acceptable Use Policy or other user policies; to operate the Services properly; or to protect NetSpeedia.Net and our Customers.

"Cookies" and How NetSpeedia.Net Uses Them . A "cookie" is a small data file that can be placed on your hard drive when you visit certain Web sites. NetSpeedia.Net may use cookies to collect, store, and sometimes track information for statistical purposes to improve the products and services we provide and to manage our telecommunications networks. If you are a Member and have created your own Personal Start Page, we will use a cookie to save your settings and to provide customizable and personalized services. These cookies do not enable third parties to access any of your customer information. Additionally, be aware that if you visit non-NetSpeedia.Net Web sites where you are prompted to log in or that are customizable, you may be required to accept cookies. Advertisers and partners may also use their own cookies. We do not control use of these cookies and expressly disclaim responsibility for information collected through them.

Statistics . We use information gathered about you from our site statistics (for example your IP address) to help diagnose problems with our server, and to administer our Web site. We also gather broad demographic information from this data to help us improve our site and make your browsing and purchasing experience more enjoyable. This is not linked to any personally identifiable information, except as necessary to prevent fraud or abuse on our system.

NetSpeedia.Net's Commitment to Children's Privacy . Protecting children's privacy is especially important to us. It is our policy to comply with the Children's Online Privacy Protection Act of 1998 and all other applicable laws. While we make every effort to ensure that these Web sites are fun and age-appropriate for our younger audience, we believe that there is no substitute for proper parental supervision. NetSpeedia.Net recommends that children ask a parent for permission before sending personal information to NetSpeedia.Net, or to anyone else online.

Public Forums . Please remember that any information you may disclose in our Member Directory, or other public areas of our Web sites or the Internet, becomes public information. You should exercise caution when deciding to disclose personal information in these public areas.

NetSpeedia.Net's Commitment to Data Security . Services and Web sites we sponsor have security measures in place to protect the loss, misuse, and alteration of the information under our control. While we make every effort to ensure the integrity and security of our network and systems, we cannot guarantee that our security measures will prevent third-party "hackers" from illegally obtaining this information.

How to Access or Modify Your Information . NetSpeedia.Net offers Customers the opportunity to access or modify information provided during registration. To access or modify such information open a case within the ClientExec asking to change your personal information.

Where to Direct Questions About NetSpeedia.Net's Privacy Policy . If you have any questions about this Privacy Policy or the practices described herein, you may contact: Customer Service, NetSpeedia.Net, INC., 8939 Complex Drive, San Diego Ca, 92123 USA or open a case within the ClientExec.

Exceptions . As stated previously in this policy, we will never give out your information without your permission. The only exceptions to this are, when we are required by law, in the good-faith belief that such action is necessary in order to conform to the law, or we must comply with a legal process served on our web site. We may also need to give out your information if one of our partners requires it, but these situations are rare and we will always ask for your explicit permission first.

Revisions to This Policy . NetSpeedia.Net reserves the right to revise, amend, or modify this policy, our Internet Service Agreement and our other policies and agreements at any time and in any manner. Notice of any revision, amendment, or modification will be posted in accordance with the Internet Service Agreement.

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